Return Policy
ANOMASU: RETURNS & RESOLUTIONS
Every item at Anomasu is selected with the intent of refining the modern home. As an independent, boutique studio, the primary goal is ensuring every piece finds its perfect place. If a selection does not align with a vision, the following guidelines provide a structured and personal resolution process.
I. TRANSPARENT LOGISTICS & FEES
Anomasu operates on a philosophy of straightforward service without hidden penalties.
- Zero Restocking Fees: Charging a fee to process a return does not align with the brand’s commitment to satisfaction. There are no restocking fees applied to any return.
- Shipping Responsibility: Customers are responsible for the actual shipping costs associated with returning an item. For any single return, a maximum of one shipping fee will be charged.
II. THE 60-DAY HOME-TESTING PROMISE
Confidence in a purchase is essential. Anomasu provides a 60-day return window starting from the date of delivery, offering ample time to ensure a product fits the intended space.
- Product Condition: To be eligible for a return, items must remain in their original, unused, and unaltered state, housed within the original boutique packaging.
- Initiation: Please do not return items to the manufacturer. All returns must be authorized by contacting service@anomasu.com for specific instructions.
- Order Identification: Providing the order number or a digital receipt ensures the team can locate purchase records efficiently.
III. ORDER MODIFICATIONS & CANCELLATIONS
As a lean and responsive startup, Anomasu begins preparing household essentials almost immediately to ensure prompt arrival.
- Pre-Dispatch: If a change of heart occurs before the item is processed or leaves the studio, a full and immediate refund will be issued.
- Post-Dispatch: Once a package is in the custody of the courier, the delivery cannot be intercepted. In these cases, please follow the standard return procedure once the item arrives.
IV. PROCESSING YOUR REIMBURSEMENT
When a returned item arrives back at the Anomasu studio, the following steps are taken:
- Personal Inspection: Every piece undergoes a manual inspection to ensure it meets return standards.
- Notification: An email update will be sent once the package is received and the refund status is determined.
- Credit Issuance: Approved refunds are initiated immediately. Credits are applied to the original payment method (Credit Card, PayPal, or Apple Pay). Most financial institutions reflect these funds within a few business days.
V. RESOLVING PAYMENT DELAYS
If a refund does not appear within the expected timeframe, please consider that banking institutions often require internal processing time. Anomasu recommends:
- Checking the bank statement again for pending transactions.
- Contacting the credit card provider or financial institution to inquire about potential holds.
- If these steps are completed and the credit is still missing, contact service@anomasu.com for an immediate investigation.
GET IN TOUCH
As an online-focused startup, digital correspondence is the most efficient way to receive a detailed and timely response.
Website: anomasu.com
Support Email: service@anomasu.com
Phone: (+1) 8587885004
Return Address: 15525 POMERADO RD C-1B POWAY, CA 92064, USA